How to open a support ticket - Request Technical Support

We provide 24/7 technical support to all of our clients. 
Please follow the guide below to submit a support ticket and one of our technicians will get back to you.

  • Login to your account at
  • Click Open Ticket from the top navigation menu.
  • Enter a subject.
  • Select the related product if applicable.
  • Enter your support request. Please give as much detail as possible about the problem you are facing. Copy and paste error messages if available.
  • Upload any files or screenshots related to the issue. The more details you can provide the quicker we will be able to advise you on solutions.
  • Read the Knowledgebase Suggestions that appear once you have written the ticket. We have a substantial knowledge base that could likely provide the solution to your question or issue.
  • If the Knowledgebase Suggestions do not provide the answer your looking for then click Submit to complete the support request.
  • A technician will get back to you shortly regarding your issue/request.


  • support, tickets, technical support, help
  • 295 Users Found This Useful
Was this answer helpful?

Related Articles

How do I upgrade my hosting package?

Clients can upgrade and downgrade their hosting package at anytime within our billing system. You...

What do i do if i have a billing or service dispute?

If you have any issues with our billing or services please contact us directly using the contact...

Where can I view and print an Invoice?

You can view and print all invoices within your client billing area. Login to your account at...

View your email history

We send important emails (e.g invoice and payment details, login details, etc.) to all clients....

How to opt-out of our newsletters and promotions.

We may send newsletters regarding our services or offer promotions/discounts to clients from time...