Add and manage billing and support contacts.

Clients can add additional contacts and create  sub-accounts. This enables additional staff/team members to manage their billing accounts and view and reply to support tickets.

Adding a Contact

To add a new contact click "Add Contact" from the Contacts menu in the left navigation.
Complete the form to add a new contact.
The Email Preferences allow you to set which email categories the contact should receive copies of.

Note: Support contacts do not receive copies of all support tickets. Support contacts can open tickets themselves via email and will only receive emails when an admin replies to a ticket they opened.


When adding a contact you can select "Activate Sub-Account to  create a sub-user. This allows that contact to login, and carry out various actions that the main account holder has permitted them to.

Refer to the Sub-Accounts Guide for more information.

Billing Contact

A billing contact is used where the name/address an invoice should be sent to differs from the main account and/or the name/address of the card holder that will be paying the invoice is different.
A billing contact is first created here, then it can be selected from the Billing Contact dropdown menu under the Profile tab.

Deleting a Contact

To delete a contact, click the red "Delete" link at the bottom of the page. You will be prompted to confirm the deletion, at which pint the contact is removed immediately.

  • billing, contacts, support
  • 4 Users Found This Useful
Was this answer helpful?

Related Articles

How do I upgrade my hosting package?

Clients can upgrade and downgrade their hosting package at anytime within our billing system. You...

What do i do if i have a billing or service dispute?

If you have any issues with our billing or services please contact us directly using the contact...

Where can I view and print an Invoice?

You can view and print all invoices within your client billing area. Login to your account at...

View your email history

We send important emails (e.g invoice and payment details, login details, etc.) to all clients....

How to opt-out of our newsletters and promotions.

We may send newsletters regarding our services or offer promotions/discounts to clients from time...