Add and manage billing and support contacts.

Clients can add additional contacts and create  sub-accounts. This enables additional staff/team members to manage their billing accounts and view and reply to support tickets.

Adding a Contact

To add a new contact click "Add Contact" from the Contacts menu in the left navigation.
Complete the form to add a new contact.
The Email Preferences allow you to set which email categories the contact should receive copies of.

Note: Support contacts do not receive copies of all support tickets. Support contacts can open tickets themselves via email and will only receive emails when an admin replies to a ticket they opened.

Sub-Accounts

When adding a contact you can select "Activate Sub-Account to  create a sub-user. This allows that contact to login, and carry out various actions that the main account holder has permitted them to.

Refer to the Sub-Accounts Guide for more information.

Billing Contact

A billing contact is used where the name/address an invoice should be sent to differs from the main account and/or the name/address of the card holder that will be paying the invoice is different.
A billing contact is first created here, then it can be selected from the Billing Contact dropdown menu under the Profile tab.

Deleting a Contact

To delete a contact, click the red "Delete" link at the bottom of the page. You will be prompted to confirm the deletion, at which pint the contact is removed immediately.

  • billing, contacts, support
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